It is the policy of Natural Beauty Collection to deal with customer issues quickly. Customer service concerns are best dealt with by calling us on +61 (02) 6677 0086 and/or by sending us an email via our contact us page. We will do whatever we can to solve your problem in a fair and efficient manner. We will need your personal details and invoice number, also the reason you believe that the product is faulty.
You may return your purchase within 14 days from the shipping date for a full refund or exchange. Shipping is non-refundable. You will have to bear the costs of the return postage unless the product is defective or sent to you in error and, for exchanges, you will also need to pay the new postage costs.
Please ensure that items are packed securely to prevent any damage occurring in transit on return.
If you found you ordered the wrong product, or we sent the wrong product, please make sure you return it in all of its original packaging, UNOPENED, and UNUSED.
If you believe you are having an allergic reaction to a product you are allowed to return it with no more than 1/4 of the product used.
Due to hygiene reasons and the personal nature of beauty and toiletry products we are unable to accept returns on any used or opened items under any circumstances. Please check your products before opening to ensure you have the right product.
We endeavour to package goods carefully that will offer protection during the shipping of your goods. When your order arrives please inspect the carton for any damage that may have occurred during the shipping process. It is normal for the outer carton to show some wear, however, if damage occurred to the item(s) in your shipment, notify us immediately at +61 (02) 6677 0086.
If for any reason, you believe the product is faulty/defective in any way (colour, texture, smell don’t seem right), you may request an exchange of opened product. We always ensure that your products are in perfect condition before they are shipped out to you.
Natural Beauty Collection will exchange a faulty/defect product if it is found there was a production error. If for any reason a product is deemed as defective within 14 days of receiving it, please return the unused portion to us, and if on inspection we agree, we will send a replacement.
Please ensure that your products are delivered to you where they are not subject to hot weather conditions.
Due to the order processing of our website, we cannot accept cancellations. Please make sure you select your products carefully.
To receive your products quickly we do offer the express rates for all orders. The cost of postal fees in Australia is always going up and we do not build shipping costs into the products.
You are automatically eligible for FREE SHIPPING on all orders $100 and over.
Wholesale orders will be charged according to the weight and the delivery process. All orders are securely packaged and padded to ensure all products are protected and arrive in perfect condition.
How long will my package take to get to me?
Within Australia- If for any reason your products that you choose are not available immediately we will inform you. Most of our products are hand made fresh to order; we do not keep large amounts in stock as we think that the product that you purchase should be fresh and with a full shelf- life.
Usually your products should arrive within 3-7 working days. Most orders do arrive before our conservative time frames. We will email you if there is any delay. We also email you with your tracking code as all orders are registered.
International Orders- All international orders are shipped using airmail. Please allow 5-30 working days for delivery. If you choose Express Courier International shipping, we can obtain quotes for you and provide some options for you and we will email a full costing. Contact us with your needs.